Good Questions,
Quick Answers.
Everything people ask before their first pickup — and a few things after.
Pickup & Delivery
Book online in under a minute — pick a day and a window that suits you. Our driver collects your laundry from your door, office, or wherever works best.
Standard turnaround is 24–48 hours from pickup to delivery. Rush and same-day options are available when you need something back sooner.
No stress — leave your bag in a safe spot and add a note to your booking, or reschedule free up to an hour before your window.
We pick up and deliver across Bengaluru with no delivery fee. Enter your PIN code at booking — or see the Service Areas page — to confirm coverage.
Cleaning & Care
Yes — gentle cycles, hang-dry, garment bags, and hand-finishing on request. Add care notes to any item and our team follows them every time.
Absolutely. Choose from our detergent options including hypoallergenic and fully scent-free — your preference saves to your account and applies to every order.
Every garment is inspected before washing; flagged stains get a targeted pre-treatment and a second check after drying. Stubborn ones come back with a note.
It almost never happens — every bag is tagged and tracked in-house. If it does, our lost-item guarantee covers repair or replacement, no runaround.
Billing & Plans
Wash & fold is priced per kilogram with a small order minimum; dry cleaning is priced per item. You're billed after weigh-in — never before.
Yes, a small one for pickup & delivery orders (drop-off has none). It keeps free delivery sustainable — see Services & Pricing for current numbers.
Student, senior, and family plans give you a recurring weekly pickup at a flat monthly rate — pause or cancel anytime from your account.
We do — digital gift cards in any amount, delivered by email. Perfect for new parents, students, and anyone who hates laundry.